FAQ
How do I care for my jewelry to keep it looking pretty?
**Beaded Jewelry Care Instructions**
Thank you for choosing our handmade beaded jewelry! To ensure your pieces remain beautiful and last for years to come, please follow these care instructions:
1. **Storage**:
- Store your jewelry in a cool, dry place. Use a soft pouch or a jewelry box to prevent scratches and tangling.
- Avoid placing your jewelry in direct sunlight for extended periods, as this can cause fading.
2. **Cleaning**:
- Gently wipe your jewelry with a soft, lint-free cloth after each wear to remove oils and dirt.
- For deeper cleaning, use a damp cloth with mild soap. Avoid harsh chemicals and cleaners, which can damage the beads and string.
3. **Avoiding Moisture**:
- Remove your jewelry before swimming, showering, or exercising to avoid exposure to water, sweat, and humidity.
- Keep your jewelry away from perfumes, lotions, and other beauty products, as these can cause discoloration.
4. **Handling**:
- Handle your jewelry with care, especially if it includes delicate beads or intricate designs. Avoid pulling or tugging on the strands.
- If your jewelry includes clasps, ensure they are securely fastened before wearing.
5. **Repair and Maintenance**:
- If you notice any loose beads or damaged string, please contact us for repair services. Regular maintenance can prolong the life of your jewelry.
6. **Wearing**:
- Put on your jewelry after applying makeup and hairstyling products to avoid contact with chemicals.
- Be mindful of wearing your jewelry during activities that may cause it to snag or get caught.
By following these care instructions, you can enjoy your handmade beaded jewelry for years to come. Thank you for supporting our craft!
In the event that my item or items break within a week (7 days,) due to a manufacturing malfunction, what are my options?
**Return Policy for Handmade Jewelry**
At The Juwrey, we take pride in the quality and craftsmanship of our handmade jewelry. Your satisfaction is our priority, and we want you to love your purchase. Below are the details of our return policy for jewelry that breaks within the first 7 days:
1. **Eligibility for Return**:
- If your jewelry breaks within the first 7 days of receiving it, you are eligible for a return or exchange. We understand that sometimes accidents happen, and we want to make it right.
2. **Notification**:
- Please notify us within 7 days of receiving your jewelry by emailing us at Veronica@thejuwrey.com Include your order number and a brief description of the issue.
3. **Return Process**:
- After we receive your notification, we will provide you with instructions on how to return the item. Please ensure the jewelry is securely packaged to prevent further damage during transit.
4. **Exchange or Repair**:
- Upon receiving the returned item, we will either repair the jewelry or offer an exchange for a similar item of equal value. If the specific item is no longer available, we will provide options for other products.
5. **Shipping Costs**:
- We will cover the shipping costs for returning the defective jewelry and sending back the repaired or exchanged item. Please keep the shipping receipt for your records.
6. **Limitations**:
- This return policy applies only to items that have broken due to workmanship or material failure. It does not cover damage resulting from misuse, accidents, or normal wear and tear.
7. **Final Sale Items**:
- Items marked as "final sale" are not eligible for return or exchange.
We appreciate your understanding and look forward to ensuring you have a positive experience with our handmade jewelry. If you have any questions regarding this policy, please feel free to reach out!